Our FAQ section contains questions that we receive frequently as well as common questions that we would expect. If you don't find the support you need here please see our online support forum or contact us using our support form. We stand ready to assist you.

This is a living document in that it will be updated frequently as questions are received.

Premimum Web Hosting

I'm ready to sign up! How do I get started?

Getting signed up is very quick and easy. Just follow these simple steps. We're here to help along with way. Just contact us if you need assistance. We thank you choosing Ground Zero Hosting as the provider of your web services.

1) Get your domain name. Do you already have your domain name ? If you do, you'll skip this step and go on to step 2. Otherwise, you'll need to register the domain name that you want for your web site. There are many different registrars available. We recommend our domain registration services, with rates starting at just $12 per year for most domain names. Click for more information.

2) Sign up for a hosting account. The next step is ordering hosting service. Here, you'll select the hosting package that suits your needs and provide us with your name, address, and billing information. Within just a few hours (or less) after signing up you'll receive your account information. This e-mail will include your web site's IP address and login information.

3) Set up your account. You'll use the account information that we sendl you to set up your account until your domain name resolves. Use your favorite FTP client to upload your files to your new web site using your IP address and login information. If you're transferring your site from another host you may also use 'ssh' to login to your new web site using the IP and FTP your files from here. Your HTML files will need to be placed in the "public_html" (or "www") directory. After your files have been uploaded you'll want to test your site using your IP address (eg. http://123.123.123.123). You'll also want to login to your site's control panel and create your e-mail addresses for the domain.

4) Update the DNS information for your domain. If you registered your domain name through us or transferred it to our domain name registration service (more info) this step is not required. Otherwise, you'll need to add our domain name server (DNS) information to your domain name. Our DNS information is:

  ns1.groundzerohosting.com     216.74.88.29
  ns2.groundzerohosting.com     216.74.88.8

What do you mean by 30-day money back guarantee?

It's simple. If within 30 days you are not completely satisfied with our web hosting services to you we will refund your money. Nothing, however, changes after 30 days. Our goal of keeping you 100% satisfied continues indefinitely. We believe that you'll continue to be happy with our service to you. If, for any reason, you are not please contact us and we'll do everything we can to rectify the issue.

My internet service provider (ISP) offers free web space as part of my package. Why do I need your services?

To be honest, you may not. It really depends on what you plan on doing with your web site. If you only have a very casual interest in experimenting with making web sites and they consist of only a page or two your ISP may be able to meet your needs. ISP's typically offer only a few MB. For more serious web sites you need the power that we can provide. Your ISP's focus is in providing internet access for you and it very likely will not be the best choice to meet your web hosting needs. Having your own hosting service will also allow you to have your own domain name. Our focus is on providing high quality server hardware, fast network connections, and best service in the industry, all at very competitive prices. (We do not provide dial-up internet capabilities as this is not part of our focus.)

What types of support do you offer for your services?

We offer a detailed support section and also free, unlimited e-mail support. We also provide an online support forum where responses to questions in the past may be just the answer you are also needing.

What types of content are allowed on a hosted site? What am I allowed to do with my hosting account?

Before signing up for a hosting account you must agree to our Terms of Service agreement. As a very brief summary the following are absolutely not permitted:
- any pornographic or adult oriented content
- any illegal activity of any kind including, but not limited to, sharing and distribution of pirated, copyrighted software or work (commonly refered to as warez)
- any spamming (sending unsolicited commercial e-mail)

Any violation of the Terms of Services agreement will result in immediate suspension of the offending web site.

E-MAIL

Do you support the IMAP protocol?

No, not at this time. Our servers use the POP3 protocol.

Can I send mail from my hosting account (ie. do you have SMTP services)?

Yes. Your e-mail program must support SMTP authentication and you must have it enabled.

Will I have a "catch-all" e-mail account?

Yes. Your main login name will also serve as your "catch-all" e-mail account. Any e-mail that is sent to your domain name which does not contain an exisiting e-mail account will be placed in this account. (eg. anything@yourdomain.com will be sent to mainlogin@yourdomain.com.) However, you can set your mail server to automatically delete or return any e-mail sent to a non-existing account.

How do I set up e-mail accounts in my e-mail client?

Setting up your e-mail accounts is easy. Instructions for setting up Outlook Express is below. This same information should be helpful in setting up your client.

If have you have not been able to find what you need in the FAQ and problems or questions please see the online support forum or contact us.